PCF Branch Manager

The Branch Manager is responsible for the overall leadership, operations, sales, patient experience, compliance, and financial performance of the Primary Care Facility (PCF). The role ensures that the branch consistently delivers high-quality, patient-centered healthcare services while achieving operational and business targets.
The Branch Manager leads the branch team in executing community healthcare initiatives, maximizing patient registrations and availments, strengthening partnerships, and maintaining full compliance with PhilHealth, DOH, and company standards.
Key Responsibilities:
1. Branch Operations
Oversee the day-to-day operations of the PCF.
Ensure smooth patient flow from registration to consultation, diagnostics, and pharmacy.
Maintain excellent patient experience and minimize waiting time.
Ensure complete availability of medicines, supplies, laboratory reagents, and operational equipment.
Monitor branch cleanliness, safety, and facility maintenance.
Implement company policies and standard operating procedures.

2. Patient Growth & Business Development
Achieve monthly patient registration and Revenue targets.
Develop and maintain relationships with:
LGUs
Schools
Companies
Community organizations
Barangays
NGOs
Organize and execute Runs

3. Sales & Marketing Leadership
Lead branch sales initiatives.
Coach and monitor Sales Specialists and HomeCare Teams.
Ensure consistent execution of field activities.
Monitor lead generation and conversion.
Develop local marketing initiatives to increase patient volume.
Build strategic partnerships that drive sustainable patient growth.

4. Team Leadership
Recruit, train, coach, and develop branch personnel.
Conduct regular performance coaching.
Foster a culture of accountability, collaboration, and patient-first service.
Resolve employee concerns promptly.
Ensure proper scheduling and manpower allocation.
Promote continuous learning and professional development.

5. Patient Experience
Ensure every patient receives respectful, compassionate, and efficient service.
Resolve patient complaints immediately.
Monitor patient satisfaction.
Identify opportunities to improve the overall patient journey.

6. Quality & Compliance
Ensure compliance with:
PhilHealth requirements
DOH regulations
Company policies
Data Privacy Act
Infection prevention and control standards
LGU requirements
Maintain accurate and timely documentation.
Ensure readiness for audits and inspections.
Monitor compliance with EMR and documentation standards.

7. Financial Management
Manage branch operating expenses responsibly.
Monitor revenues and expenses.
Ensure proper inventory control.
Minimize wastage and operational losses.
Review financial performance and recommend improvements.

8. Reporting & Analytics
Prepare and submit accurate reports including:
Daily operations report
Patient census
Sales performance
Community engagement activities
Branch KPI dashboard
Incident reports
Inventory reports
Staff performance updates
Use data to identify trends and implement corrective actions.

Bachelor’s degree in Business Administration, Management, Marketing, Healthcare Management, or a related field
3–5 years of management or supervisory experience, preferably in healthcare, retail, or service operations
Experience managing branch operations, people, sales, and customer service
Strong leadership and team management skills
Proven ability to achieve sales, revenue, patient volume, and operational targets
Strong skills in planning, execution, problem-solving, and decision-making
Customer- and patient-oriented with excellent communication and interpersonal skills
Ability to manage and monitor branch KPIs, productivity, expenses, and operational performance
Experience in staff scheduling, performance management, coaching, and team development
Strong coordination skills with physicians, healthcare professionals, suppliers, corporate partners, and management
Knowledge of healthcare operations, compliance, and regulatory requirements is an advantage
Proficient in Microsoft Office / Google Workspace and basic reporting systems
Highly organized, accountable, proactive, and results-oriented
Able to work in a fast-paced, multi-functional healthcare environment
Willing to work on weekends, holidays, or extended hours when required
Willing to travel or be assigned to other 1Life Primary Care Facilities as needed