Manager

• Supervise and monitor daily activities of call agents.
• Assign patient leads and manage workload distribution.
• Track team KPIs, productivity, and booking of telemed schedule.
• Conduct coaching, performance reviews, and training sessions.
• Ensure compliance with approved workflows, scripts, and documentation standards.
• Handle escalated patient concerns and operational issues.
• Coordinate with Telemedicine, Pharmacy, Medicine Delivery, Sales, and IT teams.
• Prepare daily, weekly, and monthly performance reports.
• Drive initiatives to improve patient experience and operational efficiency.

• Bachelor's degree in any healthcare related course.
• At least 2 years of experience in a call center, customer service, healthcare, or telemedicine setting.
• Strong leadership, communication, coaching, and analytical skills.
• Proficient in Microsoft Excel and reporting tools.
• Experience in healthcare operations is an advantage.