IT Infrastructure and Administration Officer

We are seeking a proactive and versatile IT Infrastructure and Administration Officer to anchor our core technology environments, guarantee high availability, and drive operational excellence. Beyond managing traditional infrastructure, this role serves as a crucial bridge across Network Operations Center (NOC), Security Operations Center (SOC), Vendor Management, and Technical Support. You will ensure our systems remain secure, scalable, and fully backed by robust partnerships and responsive end-user assistance.

Key Responsibilities
1. IT Infrastructure & Systems Administration
• Architect, deploy, and maintain enterprise servers, virtualization platforms, storage arrays, and hybrid cloud environments.
• Administer core networking architecture (LAN/WAN, VLANs, routing, switching, and firewalls) to ensure optimal uptime and secure connectivity.
• Enforce automated backup procedures, rigorous patch management schedules, and business continuity/disaster recovery protocols.
2. NOC (Network Operations Center) Operations
• Proactively monitor network bandwidth, infrastructure health, and server loads using enterprise monitoring and alerting tools.
• Triage, diagnose, and resolve network outages, hardware failures, and latency bottlenecks under strict SLAs.
• Maintain accurate and up-to-date network topologies, asset inventories, and incident post-mortem logs.
3. SOC (Security Operations Center) Operations
• Monitor SIEM alerts, firewall logs, and Endpoint Detection and Response (EDR) telemetry for anomalous activities or potential security breaches.
• Execute immediate incident response protocols to contain threats, minimize impact, and run root-cause analyses.
• Coordinate vulnerability assessments, execute system hardening guidelines, and support internal cybersecurity compliance audits.
4. Vendor & Asset Management
• Lead vendor relationships for IT hardware, software licenses, telecommunications, and managed service providers.
• Evaluate technical quotations, review procurement bids, negotiate favorable Service Level Agreements (SLAs), and oversee contract renewals.
• Manage IT asset life cycles from onboarding to disposal, tracking software compliance and hardware warranties.
5. Advanced Technical Support & IT Operations
• Serve as the ultimate escalation point (Tier 2/3) for complex technical issues impacting end-users, software, or core hardware.
• Supervise helpdesk workflows, ensuring user requests and infrastructure tickets are resolved efficiently with strong documentation.
• Oversee onboarding technology provisioning, identity management, and employee security awareness training.

Education: Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.
Experience: Minimum 3 to 5 years of hands-on experience in IT infrastructure administration, with verifiable exposure to NOC/SOC environments, hardware/software procurement, and enterprise support.
Recommended Technical Skills & Stack: Systems & Cloud: Windows Server, Linux (Ubuntu/RedHat), Active Directory / Entra ID, VMware / Hyper-V, and AWS/Azure cloud fundamentals.
Networking & Security: TCP/IP, DNS, DHCP, VPNs, VLAN routing, Enterprise Firewalls (e.g., Fortinet, Palo Alto, WatchGuard), and SIEM/EDR platforms.
Operations Tools: IT Asset Management (ITAM) platforms (e.g., Snipe-IT, BlueTally) and Network Monitoring Systems (e.g., Zabbix, Nagios, PRTG).